What Consumers Expect From Brands And Services in 2024

Against the backdrop of rising living costs, consumers will persist in their quest for bargains, and there will be a heightened emphasis on health and wellbeing – a particularly pertinent focus for aesthetic businesses.

As we’ve just entered a new year, it’s a critical moment for aesthetic clinics to reflect on their clientele and consider how to better meet their evolving demands in the upcoming year.

Euromonitor International, a global market research company, has unveiled its Top Global Consumer Trends report, shedding light on emerging consumer values and shopping motivations for 2024.

According to the report, several key factors will significantly influence global consumer trends in the coming year, and these trends hold particular relevance for aesthetic clinics. These factors include artificial intelligence (AI), sustainability, and social, economic, and political considerations.

Ask AI: personalised aesthetic experiences

AI tools are evolving into co-creators for consumers, influencing decisions and reshaping expectations of brand engagement. For aesthetic clinics, this means embracing generative AI to enhance personalisation in treatment recommendations, ensuring a tailored and unique experience for each client.

Aesthetic escapes from daily stress

Consumers actively seek an escape from the stresses of daily life. Aesthetic clinics can capitalise on this trend by providing serene and personalised environments that offer a delightful distraction from the mundane. Incorporating stress-relieving elements into treatments can further enhance the overall experience.

A call for sustainable aesthetics

While consumers aspire to adopt more sustainable lifestyles, skepticism persists about the commitment of companies and governments. Aesthetic clinics can distinguish themselves by showcasing eco-friendly practices, from sustainable packaging to energy-efficient facilities, thereby meeting the growing demand for ethically conscious services.

Aligning aesthetics with personal beliefs

Personal identities are increasingly influenced by political and social issues. Aesthetic clinics can connect with clients by aligning with their values, whether through social responsibility initiatives, promoting inclusivity, or supporting causes that resonate with their clientele.

Aesthetic affordability in the cost-of-living crisis

Faced with the cost-of-living crisis, consumers are adjusting their financial mindset. Aesthetic clinics can cater to this by offering value packages, loyalty programs, or innovative financing options, making their services more accessible without compromising on quality.

Effective aesthetic solutions

Consumers actively seek quick and effective solutions to enhance both physical and mental wellbeing. Aesthetic clinics can emphasise the tangible wellness benefits of their treatments, focusing on results-driven services that align with the fast-paced lifestyles of their clientele.

These trends underscore the evolving landscape for aesthetic clinics, presenting both challenges and opportunities. Understanding and adapting to these trends will be crucial for aesthetic businesses to not only meet but exceed the expectations of their clientele in the dynamic year ahead.

Read the latest issue of SPA+CLINIC below:

There are 5 ways you can catch up with SPA+CLINIC

  1. Our quarterly print magazine, delivered to your door. Subscribe here.
  2. Our website, which is updated daily with its own completely unique content and breaking news.
  3. Our weekly newsletter – free to your inbox! Subscribe here.
  4. Our digital magazine – click here to view previous issues.
  5. Our social media – see daily updates on our InstagramFacebook Linkedin

Recommended Articles